At Thriving Beyond Breast Cancer, we aim to provide high-quality products and a seamless shopping experience. Please review our refund policy to understand how returns and refunds are handled.

Returns

• Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it and in its original packaging.
• Timeframe: You have 30 days from the date of purchase to request a return.
• Non-Returnable Items: Certain types of goods are exempt from being returned, such as:
• Perishable goods (e.g., food, flowers)
• Personal care items (e.g., skincare products, sexual wellness products)
• Gift cards
• Downloadable software products
• Sale items or final sale items

Return Requests Made Simple!

1. Contact Us: Email our support team at thrivingbeyondbreastcancer@gmail.com with your order number and details about the product you wish to return.
2. Return Authorization: Once your return is approved, we will provide instructions on how to send your item back.
3. Shipping Costs: You may be responsible for paying your own shipping costs for returning your item. 

Refunds

• Processing Time: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 14 days.
• Partial Refunds: Certain situations may result in only partial refunds:
• Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
• Any item returned more than 30 days after delivery.

Late or Missing Refunds

If you haven’t received a refund yet:

• First, check your bank account again.
• Then contact your credit card company, as it may take some time before your refund is officially posted.
• If you’ve done this and still haven’t received your refund, please contact us at thrivingbeyondbreastcancer@gmail.com.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, email us at thrivingbeyondbreastcancer@gmail.com and follow the return instructions provided.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

Contact Us

If you have any questions regarding our refund policy, please reach out to us at thrivingbeyondbreastcancer@gmail.com!